We are customer focused at Aviator Shades Online and will do everything in our power ensure that you are 100% satisfied with your purchase.  The following applies to the brands we sell.

 

SOS: 

 

All SOS Eyewear® products carry a 7 day money back guarantee. If you are not completely satisfied with your purchase, please e-mail us at,

 

Support@aviatorshadesonline.net

 

for a refund authorization number. Be sure to include your order number along with your refund request. All returns must include the refund authorization number or they will be refused. Once you receive your refund authorization number, send the item to the address on the package.  Once we receive your item we will credit your credit card account for the amount of your purchase.

 

The product will be inspected upon receipt. All returns must be in resellable condition and all original packaging must be in place for full credit to be issued. No credit will be issued if the product shows signs of use. Guarantee does not cover accidental damage or wear of product caused by customer.

SOS Eyewear guarantees to deliver all products defective-free. Prior to shipping your order we conduct a quality inspection on all items against defects. Returns that lack original packaging material or products that show wear will be will be refused or are subject to a 25% restocking fee.

 

 

 

 

 All other items are subject to a 20% restocking fee.  Shipping and handling charges are non-refundable. Return shipping costs are your responsibility. Be sure to send your return merchandise via a traceable method (delivery conformation or insured mail). We are not responsible for return packages that are lost, stolen or damaged en route.

 

Bobster:

 

RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE. Unused items in original condition may be returned for exchange or refund if an RMA Authorization Number is requested within 7 days of receipt of item. Item must then be returned within 30 days of original delivery date.

RMA Numbers are obtained by e-mailing support@aviatorshadeonline.net. Please include the order number and list items to be returned and reason. RMA Numbers will be sent via e-mail within 48 hours of request.

Used products WILL NOT be accepted for return or exchange. Items must be new with all original packaging also in new condition.

Upon receipt and inspection of the merchandise, your credit card will be credited for amount of the item returned. (Shipping and handling charges are not refundable.) 

 

All returns must be shipped prepaid of origin, unless prior arrangements have been made. No COD returns will be accepted. New orders resulting from exchanges will be shipped upon receipt of returned merchandise unless other arrangements have been made with Bobster®. Customers are responsible for all shipping charges, both inbound and outbound. Returns should be sent attention: Bobster® Returns Department.

Ship products to the address below:

Bobster® Returns
12220 Parkway Centre Drive, Suite B
Poway, CA 92064-6867
If you have any questions, call 1-800-603-2662  

 

 

 

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