Product Warranties

Q. What is Randolph’s warranty on frames and/or lenses?

A. All Randolph products carry a lifetime warranty for solder joint failures and a one-year warranty on other parts and labor under normal conditions. There is no warranty on lenses.

Q. How do I return my sunglasses for warranty repair or service outside the warranty?

A. Return your sunglasses to:

Randolph Engineering

26 Thomas Patten Drive

Randolph, MA02368

Attention – Customer Service

It is a good idea to send the product properly packaged and in a manner that it can be traced. This feature is available with both UPS and the U.S. Post Office. Be sure to include your name, address, phone number and a brief description of the problem with your sunglasses.

When we receive your sunglasses, we will determine whether to repair or replace the product and will inform you of any costs, if necessary.

Q. I am returning my sunglasses to Randolph for warranty repair. Does Randolph pay for the shipping for this?

A. The customer is responsible for getting the product to Randolph. When received and approved for warranty repair or replacement, we will pay for shipping back to the customer.

Q. I have broken one of the lenses in my Randolph sunglasses. Can they be replaced and if so, how much do they cost?

A. All Randolph sunglasses are designed to accommodate replacement lenses. The cost for plano (non-prescription) glass lenses is $20 a pair; polarized lenses are $40 a pair, plus shipping. Contact Customer Service (800 541 1405) and provide the frame style, size and color of the lens. Customer Service will assist you if you do not know the frame style and/or size.

Your SOS® sunglasses are made from highly durable materials. The frames are constructed to provide extreme durability. We are so confident in our quality and workmanship that we offer the following Lifetime Warranty against Manufacturer's Defects:

7-Day Satisfaction Guarantee
Your satisfaction is the key to our success. We pride ourselves on the high percentage of our customers who return to buy additional Sunglasses after their initial purchase. We check every pair of Sunglasses we ship so that we can be certain you receive exactly what you ordered: A high quality, feature filled product at an affordable price.

If for any reason you are not completely satisfied with your selection, you may return it, with no questions asked, within 7 days after delivery.

You have 3 options

1) We'll replace them if they are damaged or defective

2) You can choose a different style (you pay the difference or we'll refund the difference in cost)

3) We'll give you a full refund (less shipping)

There are no hidden restocking fees. Your only cost is for shipping the glasses back to us.

To take advantage of this liberal return policy the following conditions must be met:

Merchandise must be returned in new condition and in the original manufacturer's packaging, along with a copy of your receipt which includes your order number
All originally included parts, cleaning cloths, cords and cases must be returned
Original manufacturer's guarantee cards, manuals and registration forms must be left blank
A Return Authorization (RA) number must be obtained from SOS Eyewear® prior to shipping, and the RA Number written clearly on the outside of the shipping carton
To obtain an RA number, please e-mail your request, including your order number, to: Returns@SOSeyewear.com, or Contact our Customer Service Department at 866-467-3111
Hi-Def Optics, LLC is not responsible for Returns or Guarantee requests for products purchased by third parties or distributors
Mail Returns To: HI-DEF Optics LLC, 1030 A Cindy Lane Carpinteria, CA 93013. Returns without a Return Authorization Number will be refused
The customer is responsible for return shipping charges. We recommend you ask your shipper for Insurance and a Tracking Number, as Hi-Def Optics, LLC can not be responsible for the returned item until it arrives at our warehouse

Lifetime Replacement Guarantee
Hi-Def Optics, LLC will, at their sole discretion, either repair or replace any defective or damaged Survival Optics Sunglasses®. You will be charged only a nominal $15.00 fee for Shipping and Handling for Sunglasses purchased in the United States.

For lenses that have been scratched by the owner due to negligence or mistreatment, an extra charge in the amount of $10.00 per pair of Tinted Polycarbonate Lenses and $15.00 per pair of Polarized or XLT Chromacoat Lenses will be assesed.

To take advantage of this Lifetime Replacement Guarantee the following conditions must be met:

Merchandise must be returned in the original manufacturer's packaging, along with a copy of your receipt which includes your order number
All originally included parts, cleaning cloths, cords and cases as well as a copy of your guarantee, must be returned with the glasses.
A Return Authorization (RA) number must be obtained from SOS Eyewear® prior to shipping, and the RA Number written clearly on the outside of the shipping carton
To obtain an RA number, please e-mail your request, including your order number, to: Returns@SOSeyewear.com, or Contact our Customer Service Department at 866-467-3111
Hi-Def Optics, LLC is not responsible for Returns or Guarantee requests for products purchased by third parties or distributors
Mail Returns To: HI-DEF Optics LLC, 1030 A Cindy Lane Carpinteria, CA 93013. Returns without a Return Authorization Number will be refused
The customer is responsible for all return shipping charges. In the case of International shipments , all duties and taxes must be paid on the shipment. We recommend you ask your shipper for Insurance and a Tracking number, as Hi-Def Optics, LLC can not be responsible for the returned item until it arrives at our warehouse

All Bobster® products are fully guaranteed for one year from the date of purchase on material and workmanship. This does not cover negligence in use of the product that extends to scratched lenses. Upon receiving the defective item, Bobster® will repair or replace it, at our sole discretion, at no charge. Authorization is not required for the return of defective merchandise. Please include the amount of $5.00 for return shipping and handling.

Ship products to the address below:

Bobster Returns
12220 Parkway Centre Drive, Suite B
Poway, CA 92064-6867

All Body Specs products carry a one-year warranty against any manufacture defects. This does not cover negligence in the use of the product. Please contact the Warranty Dept. 1-800-824-5907

Return to:
WARRANTY DEPT.
Body Specs(R)
22846 Industrial Place,
Grass Valley, CA 95949.
jd@bodyspecs.com

Birdz products are fully guaranteed for one year from the date of purchase on material and workmanship. Upon receiving the defective item, we will repair or replace it, at our sole discretion. This warranty does not apply to normal wear, including lens scratching, accidental breakage, or worn foam. You will be required to show proof of purchase within the warranty period, so be sure to save all receipts or transaction records. A shipping/handling/processing fee of $7.95 should be sent in with the defective item along with the form here www.birdzeyewear.com/warranty.php